Shipping policy

Shipping Policy

Introduction

Welcome to oralhealth.ph, operated by RNI Distribution Inc. We are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines our procedures for shipping and delivery, ensuring transparency and clarity for our customers. 

Order Processing

  • Processing Time: Orders are typically processed within 1 to 2 business days after payment confirmation. You will receive a notification once your order has been shipped.
  • Order Verification: All orders are subject to verification for security purposes. If additional information is needed, our customer service team will contact you.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimated from the date of shipping, not from the date of order.

  • Same Day Pick Up:
    • Availability: Only within Metro Manila
    • Details: Buyers can arrange for their preferred courier to pick up their order on the same day as purchase confirmation.
  • Regular Delivery:
    • Courier Options: Gogo Express, LBC
    • Delivery Time: Typically within [3-5] business days
    • Cost: Calculated at checkout based on the weight and dimensions of your order.

Note: Delivery times may be affected by external factors beyond our control, such as weather conditions and public holidays.

Shipping Rates and Charges

Shipping costs are calculated at checkout based on the shipping method selected, the weight and dimensions of your order, and the destination within the Philippines.

  • Same Day Pick Up: Buyers are responsible for the cost of their chosen courier service.
  • Regular Delivery: Rates start from [Specify range, e.g., ₱100.00].

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order directly from our website under the “Track My Order” section.

Shipping Restrictions

  • We currently only ship within the Philippines.

Lost or Damaged Items

We take great care in packaging and shipping your items, but sometimes things can go wrong. If your order is lost or damaged during transit, please contact our customer service team at [waterpik@rnidistribution.com] within [7] days of receiving your order for assistance.

  • Lost Orders: If your order is lost, we will initiate a claim with the shipping carrier and work to resolve the issue as quickly as possible.
  • Damaged Orders: If your item arrives damaged, please provide photos of the damaged packaging and item, and we will arrange for a replacement or refund.

Return to Sender

If an order is returned to us due to an incorrect address, refusal of delivery, or unclaimed package, we will notify you. You may be responsible for additional shipping costs to reship the order.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

  • Email: waterpik@rnidistribution.com
  • Phone: 0917 110 0716
  • Address:
    Waterpik Service Center
    120, 9th St.
    East Grace Park
    Caloocan City, Metro Manila
    Philippines

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.